casinous Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how casinous ("casinous," "we," "us," or "our") collects, processes, stores, and protects the personal data of individuals ("you," "Player," or "User") who access or use the casinous online gaming platform, including the casinous website, mobile-optimized interfaces, and all associated services (collectively, the "Platform").

casinous is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By registering an account on casinous, accessing the Platform, or otherwise providing your personal data to casinous, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the casinous Platform.

This Policy should be read together with the casinous Terms & Conditions, which govern your overall use of the Platform.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, casinous acts as the personal information controller (PIC) in respect of the personal data collected through the Platform. casinous determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

casinous has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with the DPA and this Policy. Contact details for the casinous DPO are provided in Section 14 of this Policy.

3. Personal Data We Collect

casinous collects the following categories of personal data from players:

casinous does not intentionally collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming assessments or as mandated by applicable law.

4. How We Collect Your Data

casinous collects personal data through the following means:

• Direct collection: Data you provide when registering a casinous account, completing KYC verification, making a deposit or withdrawal request, contacting casinous customer support, or participating in promotions and surveys.
• Automated collection: Data collected automatically when you access the casinous Platform, including technical data such as your IP address, device identifiers, browser type, and session activity logs, collected via cookies and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as GCash, Maya, and partner banks) in connection with deposit and withdrawal transactions, and from identity verification service providers engaged by casinous to conduct KYC checks.
• Regulatory sources: Data received from PAGCOR or other competent Philippine regulatory authorities in connection with casinous's compliance obligations.

5. How We Use Your Personal Data

casinous uses the personal data it collects for the following purposes:

• To create, verify, and manage your casinous account, including identity and age verification to ensure compliance with the 21+ age requirement.
• To process deposits and withdrawals through approved Philippine payment channels including GCash, Maya, and bank transfers.
• To provide, maintain, and improve the casinous gaming platform, including personalizing your gaming experience and recommending relevant games and promotions.
• To administer casinous bonuses, promotions, and the VIP loyalty program, including verifying eligibility and tracking wagering requirements.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the casinous Platform.
• To comply with casinous's legal and regulatory obligations under Philippine law, including PAGCOR reporting requirements and anti-money laundering (AML) obligations under Republic Act No. 9160, as amended.
• To monitor player behavior for responsible gaming purposes, including identifying signs of problem gambling and enforcing self-exclusion and deposit limit requests.
• To communicate with you regarding your casinous account, including transactional notifications, security alerts, and customer support responses.
• To send you marketing communications about casinous promotions, new games, and special offers, where you have provided your consent to receive such communications.
• To resolve disputes, enforce the casinous Terms & Conditions, and protect the legal rights of casinous and its players.

6. Legal Basis for Processing

casinous processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications from casinous. You may withdraw your consent at any time by contacting casinous support or updating your account preferences.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and casinous, including account registration, payment processing, and the provision of gaming services.
• Legal obligation: Where processing is required for casinous to comply with its obligations under Philippine law, including PAGCOR regulations, AML laws, and the DPA itself.
• Legitimate interests: Where processing is necessary for the legitimate interests of casinous, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms under the DPA.

7. Data Sharing & Disclosure

casinous does not sell, rent, or trade your personal data to third parties. casinous may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, Maya, and partner Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged by casinous to verify your identity and age in compliance with PAGCOR and AML requirements.
• Game software providers: Licensed game developers and providers whose games are available on the casinous Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory mandate.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by casinous in connection with its business operations, subject to strict confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of casinous's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom casinous shares personal data are required to process such data in accordance with the DPA and casinous's data protection standards. casinous does not authorize any third party to use your personal data for their own independent marketing purposes.

8. Data Retention

casinous retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, casinous retains account and transaction data for a minimum of five (5) years following the closure of your casinous account, in accordance with Philippine AML regulations and PAGCOR record-keeping requirements. Certain categories of data may be retained for longer periods where required by applicable law.

Where personal data is no longer required for any lawful purpose, casinous will securely delete or anonymize it in accordance with its internal data retention and disposal procedures.

9. Data Security

casinous implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the casinous Platform.
• Encryption of sensitive data at rest, including account credentials and financial information stored on casinous servers.
• Role-based access controls ensuring that casinous personnel can only access personal data to the extent required for their specific job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of the casinous Platform and infrastructure.
• Multi-factor authentication options for casinous player accounts to reduce the risk of unauthorized access.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While casinous takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. casinous cannot guarantee the absolute security of data transmitted over the internet. You are responsible for keeping your casinous login credentials confidential and for notifying casinous immediately if you suspect any unauthorized access to your account.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by casinous:

To exercise any of the above rights, please contact the casinous Data Protection Officer using the details provided in Section 14. casinous will respond to all verified data subject requests within fifteen (15) business days, in accordance with NPC guidelines.

11. Cookies & Tracking Technologies

casinous uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. The following types of cookies are used on the casinous Platform:

• Strictly necessary cookies: Essential for the operation of the casinous Platform, including maintaining your login session, remembering your account preferences, and enabling secure transactions. These cookies cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the casinous Platform, including which pages are visited most frequently and how players navigate between sections. This data helps casinous improve the Platform experience.
• Functional cookies: Used to remember your preferences and settings on the casinous Platform, such as your preferred language and display settings.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats on the casinous Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the casinous Platform. For more information on managing cookies, refer to your browser's help documentation.

12. Minors & Age Restriction

The casinous Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. casinous does not knowingly collect personal data from individuals under the age of 21.

If casinous becomes aware that it has inadvertently collected personal data from a person under 21, it will take immediate steps to delete such data and close the associated account. If you believe that casinous may have collected data from a minor, please contact us immediately using the details in Section 14.

Parents and guardians are encouraged to use available parental control tools to prevent minors from accessing online gambling platforms. casinous supports responsible gaming and the protection of vulnerable individuals.

13. Changes to This Privacy Policy

casinous reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, casinous will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how casinous protects your personal data. Your continued use of the casinous Platform following any amendment constitutes your acceptance of the revised Policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by casinous, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels through appropriate Philippine government resources.

For questions about responsible gaming tools and self-exclusion, please visit our Responsible Gaming page. For general platform questions, visit our FAQ page.