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casinous FAQ

Everything you need to know about playing on casinous — from creating your account and making deposits to claiming bonuses and staying safe. Browse by category or scroll through all questions below.

Account Deposits Withdrawals Bonuses Games Security Responsible Gaming
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Most Common casinous Questions

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Account Registration

Creating a casinous account takes less than three minutes. You need a valid email address, a secure password, and to confirm that you are 21 years of age or older. Age verification documents may be requested before your first withdrawal.

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Deposits & Withdrawals

casinous supports GCash, Maya, and major Philippine bank transfers (BPI, BDO, Metrobank, UnionBank, and more). Deposits are typically instant. Withdrawals are processed within 1–3 business days depending on your chosen method.

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Bonuses & Promotions

casinous offers a welcome bonus for new players, weekly reload bonuses, cashback deals, and a VIP loyalty program. All bonuses come with wagering requirements that must be met before winnings can be withdrawn.

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Games & Fairness

casinous offers hundreds of slots, live dealer tables, bingo, and specialty games from licensed providers. All games use certified random number generators (RNG) to ensure fair outcomes for every casinous player.

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Account Security

casinous uses 256-bit SSL encryption and multi-factor authentication to protect your account. Never share your login credentials with anyone. If you suspect unauthorized access, contact casinous support immediately.

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Responsible Gaming

casinous provides deposit limits, session timers, cooling-off periods, and self-exclusion tools. Gambling is addictive — know when to stop. All tools are free and available directly from your casinous account dashboard.

Account & Registration

Registering on casinous is straightforward. Click the casinous Login link in the navigation menu and look for the registration option. You will need to provide a valid email address, choose a secure password, and confirm that you are at least 21 years old — the minimum age required by PAGCOR for online casino gaming in the Philippines. Once your email is verified, your casinous account is ready to use. Some features, including withdrawals, may require you to complete identity verification (KYC) by submitting a valid government-issued ID.

The minimum age to play on casinous is 21 years old, in strict compliance with PAGCOR regulations governing online casino gaming in the Philippines. This is non-negotiable. casinous verifies the age of every player during registration and may request additional documentation at any time. Any account found to belong to a person under 21 will be immediately closed and any funds returned in accordance with applicable regulations.

No. casinous strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using the same or different personal details — is a violation of the casinous Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function rather than creating a new account.

On the casinous Login page, click "Forgot Password" and enter the email address associated with your account. You will receive a password reset link within a few minutes. Click the link, enter your new password, and confirm. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact casinous customer support for assistance.

KYC (Know Your Customer) verification is required before your first withdrawal and may be requested at other times as part of casinous's compliance obligations. To verify your account, log in and navigate to Account Settings, then select "Verify Identity." You will be asked to upload a clear photo or scan of a valid Philippine government-issued ID (such as a PhilSys ID, passport, driver's license, or SSS/GSIS card) and a selfie holding the document. Verification is typically completed within 24–48 hours.
Deposits

casinous accepts the following deposit methods for Filipino players: GCash, Maya (PayMaya), and bank transfers via major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to these banks may also be accepted. casinous does not accept credit card deposits or any form of cryptocurrency in compliance with Philippine regulations.

GCash and Maya deposits on casinous are typically credited to your account instantly or within a few minutes. Bank transfer deposits may take between 15 minutes and a few hours depending on your bank and the time of day. If your deposit has not appeared in your casinous account after 2 hours, please contact our support team with your transaction reference number so we can investigate promptly.

Yes, casinous has a minimum deposit requirement to keep transactions manageable and to comply with payment processor guidelines. The minimum deposit amount varies by payment method but is generally set at a low threshold accessible to most Filipino players. Specific minimum and maximum deposit limits for each payment method are displayed on the casinous deposit page when you are logged in to your account.
Withdrawals

To withdraw from casinous, log in to your account and navigate to the Cashier or Wallet section, then select "Withdraw." Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Before your first withdrawal, you must complete KYC identity verification. Withdrawals are processed by the casinous finance team within 1–3 business days. GCash and Maya withdrawals are generally faster than bank transfers.

Common reasons for a delayed casinous withdrawal include: pending KYC verification, an active bonus with wagering requirements not yet met, a withdrawal request submitted outside business hours, or a security review triggered by unusual account activity. If your withdrawal has been pending for more than 3 business days, contact casinous support with your withdrawal reference number for a status update.

casinous does not charge a platform fee for standard withdrawals. However, your bank or e-wallet provider (GCash, Maya) may apply their own transaction fees depending on the amount and method. Always check the fee schedule of your chosen payment provider. The exact amounts and any applicable processing fees are shown on the casinous withdrawal page before you confirm your request.
Bonuses & Promotions

casinous offers a welcome bonus package for newly registered players. The bonus is credited to your account after your first qualifying deposit and is subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. Full details of the current casinous welcome bonus — including the bonus amount, minimum deposit, eligible games, and wagering multiplier — are available on the casinous Casino promotions page.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before the resulting winnings become withdrawable. For example, if casinous gives you a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using that bonus before you can withdraw. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms on casinous before claiming any offer.

The casinous VIP program rewards loyal players with points earned on every real-money wager. As you accumulate points, you advance through VIP tiers — each offering better perks such as higher withdrawal limits, dedicated account managers, exclusive reload bonuses, cashback on losses, and invitations to special casinous events. Your VIP status and point balance are visible in your casinous account dashboard at all times.
Games

casinous offers a wide variety of games to suit every type of Filipino player. The game library includes online slots with hundreds of titles from top providers, live dealer games (baccarat, roulette, blackjack, and more) streamed in real time, bingo rooms, and specialty games. casinous also features exclusive game categories like MT Live and Captain's Bounty for players looking for something different from the standard casino lineup.

Yes. All games on casinous use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. casinous works exclusively with licensed game providers whose software is regularly audited by independent testing laboratories. Live dealer games are streamed from professional studios with real dealers, adding an additional layer of transparency to the gaming experience.

Absolutely. casinous is fully optimized for mobile play. You can access the complete casinous game library directly from your smartphone or tablet browser — no app download required. The casinous mobile experience is designed to work smoothly on both Android and iOS devices, with touch-friendly controls and fast loading times even on standard Philippine mobile data connections.
Security

casinous uses industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. casinous also employs multi-factor authentication (MFA) options, regular security audits, and strict internal data access controls. For more details on how your data is handled, please review the casinous Privacy Policy.

If you believe your casinous account has been accessed without your authorization, act immediately: change your password using the "Forgot Password" function, then contact casinous support to report the incident. Our security team will review your account activity, temporarily freeze the account if necessary, and guide you through the recovery process. Never share your casinous login credentials with anyone, including people claiming to be casinous staff.
Responsible Gaming

casinous provides a full suite of responsible gaming tools available free of charge to all players: deposit limits (daily, weekly, monthly), session time limits, reality check notifications, cooling-off periods (24 hours to 6 weeks), and permanent or indefinite self-exclusion. All tools are accessible from the Responsible Gaming section of your casinous account settings. Gambling is addictive. Know when to stop.

To self-exclude from casinous, log in to your account, go to Account Settings, and select the Responsible Gaming section. From there you can activate a cooling-off period or request full self-exclusion. For permanent self-exclusion, contact casinous support directly — our team will process your request within 24 hours. Once self-exclusion is active, it cannot be reversed during the exclusion period and all marketing communications will be suppressed. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, casinous encourages you to seek professional support. In the Philippines, PAGCOR operates responsible gaming programs and can direct you to appropriate counseling resources. You can also speak to a trusted family member, friend, or mental health professional. casinous's own support team is available 24/7 and can help you activate protective tools on your account immediately. Remember: Gambling is addictive. Know when to stop.
Still Need Help?

Can't find the answer you're looking for? Our casinous support team is available 24/7 to assist Filipino players with any questions or concerns.

📧 Email us at:

[email protected]

"Gambling is addictive.
Know when to stop."

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PAGCOR Regulated  ·  21+ Only  ·  Gambling is addictive. Know when to stop.